Senior Security Customer Experience Engineer

Job Summary

A company is looking for a Senior Customer Experience Engineer.

Key Responsibilities

• Engage and respond to technical escalations from critical security customers as part of a 24x7x365 Purview engineering team
• Collaborate with Solution Architects and Product Managers to resolve complex customer issues swiftly
• Provide insights and feedback to engineering and product management to drive continuous improvement

Required Qualifications

• Bachelor's Degree in Engineering, Computer Science, IT, Data Analytics/Science, AI, or related field AND 4+ years of experience in the technology industry or customer experience engineering
• 4+ years of experience with Microsoft Purview or similar technologies
• Ability to participate in a 24x7x365 on-call rotation
• Ability to meet security screening requirements upon hire and every two years thereafter
• 6+ years of experience in technology industry or customer experience engineering is preferred