Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager to drive operational excellence across its Customer Success organization.

Key Responsibilities

• Design, implement, and continuously improve Customer Success operations, systems, and reporting
• Manage and optimize Salesforce for the Customer Success team, ensuring alignment with business needs
• Develop dashboards and analytics to measure team performance, customer health, and retention trends

Required Qualifications

• 3+ years of experience in Customer Success Operations, preferably in a SaaS environment
• Strong Salesforce administration and reporting skills
• Proven ability to drive process improvements in a fast-paced environment
• Excellent project management skills
• Strong analytical mindset with experience working with data