Texas Licensed Multilingual Representative

Job Summary

A company is looking for a Healthcare Services Multilingual Representative I - Remote.

Key Responsibilities

• Schedule appointments promptly and courteously using a PC
• Confirm appointments and manage cancellations efficiently
• Provide comprehensive service to resolve caller requests

Required Qualifications

• High School diploma or GED from an accredited program
• 1+ years of experience in a high-volume contact center or customer service
• Fluency in English and Spanish, both spoken and written
• Proven excellent customer service and telephone etiquette skills
• Critical thinking skills