Trial Experience Concierge

Job Summary

A company is looking for a Trial Experience Concierge to provide customer support and administrative assistance in a remote setting.

Key Responsibilities

• Greet trialing customers and manage communication through video calls, chats, and emails in both Spanish and English
• Organize workflow, manage appointments, and maintain customer data in the CRM system
• Assist in creating best practices for customer interactions and monitor systems to ensure timely service

Required Qualifications

• High school diploma or GED required
• Fluency in both Spanish and English, with strong communication skills
• Prior experience in a receptionist, scheduling, or administrative role preferred
• Knowledge of online calendars and scheduling tools preferred
• Ability to work from home with reliable internet and a quiet workspace