Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to lead customer support for technical users.

Key Responsibilities

• Serve as the escalation point for technical support inquiries, diagnosing issues across customer setups and products
• Collaborate with engineering and product teams to resolve bugs and advocate for customer needs
• Build internal tools and runbooks for complex issue triage and lead post-mortems for critical incidents

Required Qualifications

• 4+ years in technical support, solutions engineering, or SRE roles in technical B2B environments
• Expertise in troubleshooting APIs, SDKs, distributed systems, and cloud-native stacks
• Programming experience with Python; TypeScript experience is a bonus
• Hands-on knowledge of Kubernetes and Docker
• Experience supporting enterprise customers and collaborating with engineering on complex escalations