Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Act as the primary point of contact for schools and clinics, driving adoption and long-term success
• Create structured onboarding workflows and customer adoption timelines tailored to client needs
• Proactively identify and resolve obstacles to usage and growth

Required Qualifications:

• 3+ years of experience in Customer Success or Account Management, ideally with B2B SaaS companies
• Proven ability to drive customer adoption and revenue expansion through relationship-building and strategic planning
• Experience working with educational institutions and/or healthcare organizations is highly preferred
• Strong organizational skills and the ability to create onboarding and engagement workflows from scratch
• Highly proactive and resourceful with a deep sense of urgency and customer ownership