Customer Operations Manager

Job Summary

A company is looking for a Manager, Customer Operations to drive efficiency and process excellence across the Customer Success organization.

Key Responsibilities

• Lead process optimization across onboarding, support, retention, and new product initiatives
• Manage cross-functional projects on risk mitigation, business reviews, and service deployments
• Define, monitor, and refine KPIs and operational metrics for efficiency and customer value

Required Qualifications

• 5-8 years of experience in Customer / CS Ops or related Ops function, ideally in a hyper-growth B2B SaaS environment
• Proven track record of optimizing business processes and managing complex projects
• Advanced proficiency with CRM platforms, particularly Salesforce
• Strong understanding and experience with project management and process optimization tools
• Ability to manage competing priorities in a results-driven environment