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Helpdesk Associate

7/31/2025

No location specified

Job Summary

A company is looking for a Helpdesk Associate (Tier 1) to support a Windows 11 laptop refresh project.

Key Responsibilities
  • Contact end users to coordinate laptop refresh and provide instructions
  • Respond to user inquiries via phone, email, or ticketing system
  • Assist users with basic troubleshooting related to Windows 10, Windows 11, and OneDrive
Required Qualifications
  • 1+ year of experience in a helpdesk, IT support, or customer service role
  • Basic understanding of Windows 10, Windows 11, and OneDrive
  • Ability to follow scripts and procedures while adapting to user needs
  • Comfortable working in a fast-paced, high-volume environment
  • Reliable, punctual, and team-oriented

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