Job Summary
A company is looking for a Helpdesk Associate (Tier 1) to support a Windows 11 laptop refresh project.
Key Responsibilities
- Contact end users to coordinate laptop refresh and provide instructions
- Respond to user inquiries via phone, email, or ticketing system
- Assist users with basic troubleshooting related to Windows 10, Windows 11, and OneDrive
Required Qualifications
- 1+ year of experience in a helpdesk, IT support, or customer service role
- Basic understanding of Windows 10, Windows 11, and OneDrive
- Ability to follow scripts and procedures while adapting to user needs
- Comfortable working in a fast-paced, high-volume environment
- Reliable, punctual, and team-oriented
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