Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Answer inbound calls regarding billing inquiries, payment arrangements, and service issues
• Process payments and assist with online account management
• Handle trouble and outage orders, as well as move in/out service requests

Required Qualifications

• Prior call center experience
• Ability to type 35-40 WPM
• Willingness to work overtime, including nights and weekends during emergencies
• Must have a broadband internet connection with specified speed requirements
• Camera required to be on during training and shifts