Support Technician

Job Summary

A company is looking for a Support Tech to assist customers with software-related issues.

Key Responsibilities

• Answer and process customer calls to optimize the customer experience
• Document customer interactions and manage complex issues effectively
• Create training content and participate in special projects as required

Required Qualifications

• Typically 4 or more years of related experience
• High School education, vocational training, or on-the-job training
• Advanced knowledge of HSPS Dental Software(s) or equivalent
• Basic knowledge of computer hardware, operating systems, and networks
• Bachelor's degree preferred