Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

• Provide exceptional customer service by answering member and provider inquiries courteously
• Perform all general duties required in the CSR I role and maintain high telephone quality standards
• Participate in training and educational activities to stay current on procedural changes and product knowledge

Required Qualifications

• Minimum High School Diploma or GED
• At least 1 year of related experience
• Preferred knowledge and experience in the insurance, health, or vision care industry
• Proficiency in Microsoft Office
• Compliance with HIPAA and data security guidelines