Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Provide exceptional customer support through various channels, including phone, email, and video
• Assist customers with integration configurations and troubleshoot issues
• Collaborate with cross-functional teams to report bugs and suggest product improvements

Required Qualifications

• 3+ years of experience in a support role for a software product
• 2+ years of experience with web technologies, including APIs and SAML integrations
• Experience with phone and video support
• Aptitude for troubleshooting and communicating technical concepts
• Ability to work autonomously and prioritize tasks effectively