Customer Service Representative

Job Summary

A company is looking for a PFS Customer Service Representative PBO.

Key Responsibilities

• Respond to incoming calls to assist patients and resolve billing and payment issues
• Process payments, adjustments, claims, and financial applications accurately and timely
• Reconcile account balances and communicate with internal and external customers to resolve payment issues

Required Qualifications

• High school diploma/GED or equivalent working knowledge
• Minimum of 1 year experience in Customer Service and/or Call Center
• Minimum of 1 year experience in finance and/or Patient Financial Services
• Knowledge of patient financial services and insurance processes
• Strong knowledge in the use of common office software, including word processing and spreadsheets