Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to act as a trusted advisor to customers, focusing on their business needs and the adoption of legal AI solutions.

Key Responsibilities

• Engage with customers to understand their goals and provide strategic guidance
• Create success plans with customers to deliver value from legal AI solutions
• Collaborate with customers to design tailored workflows that enhance legal work processes

Required Qualifications

• Formal legal education (Juris Doctor preferred) or substantial experience in legal technology
• Experience in Customer Success, Consulting, or Account Management related to legal tech
• Familiarity with legal technology or AI-driven platforms
• Proven ability to build trusted relationships and act as a strategic advisor
• Experience working cross-functionally with various teams to enhance customer journeys