Job Summary
A company is looking for a Customer Success Associate - Key Accounts.
Key Responsibilities
- Support the Key Accounts team by driving operational efficiencies and process improvements
- Assist in Business Reviews and strategic check-ins with customers
- Help identify and resolve customer concerns and blockers to adoption
Required Qualifications
- Builds trust-based connections and advocates for customer needs
- Gathers and applies business context to improve outcomes
- Learns to navigate the platform and supports client configurations
- Assists with key lifecycle milestones including onboarding and renewal
- Embraces feedback and change, eager to grow in a dynamic environment
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