VP of Customer Success

Job Summary

A company is looking for a VP of Customer Success.

Key Responsibilities

• Design and implement a scalable Enterprise Customer Success framework to enhance customer retention and satisfaction
• Lead initiatives for customer onboarding, retention, and growth, ensuring high renewal rates and identifying upsell opportunities
• Develop and manage a high-performing team while collaborating cross-functionally to align customer success with business objectives

Required Qualifications

• Proven experience in building and managing Customer Success teams at companies with $100M+ ARR
• Strong understanding of Enterprise/Partner customer relationships
• Experience in designing customer onboarding processes and frameworks
• Ability to analyze customer needs and usage patterns for upsell opportunities
• Experience in developing predictive metrics and reporting for customer success initiatives