Member Support Lead

Job Summary

A company is looking for a Member Support Lead to provide exceptional customer service and manage financial inquiries from members.

Key Responsibilities

• Manage all forms of inbound contact from members, including phone calls, emails, and texts
• Provide a world-class customer experience and resolve financial inquiries, including cancellations and refunds
• Handle escalations with the goal of resolving issues and supporting company revenue goals

Required Qualifications

• Experience in customer service with a strong focus on problem-solving
• Organizational skills and a strong work ethic
• Proficiency in Microsoft Word, Excel, Salesforce, and Outlook
• Passion for college athletics
• Ability to work full-time, Monday to Friday