Temporary Customer Success Associate

Job Summary

A company is looking for a Temporary Customer Success Associate to support users in navigating student loan tools and programs.

Key Responsibilities

• Engaging with users via email, live chat, and text within service level agreements
• Reviewing and submitting applications for federal loan programs
• Understanding product offerings and suggesting improvements for team efficiency

Required Qualifications

• At least one year of relevant work experience, preferably in startups, finance, or customer support
• Demonstrated ability to quickly learn new skills and knowledge areas
• Experience in empathetic and clear communication with users
• Ability to manage complex program requirements and internal processes
• Strong collaboration skills with a focus on team support