Network Support Specialist

Job Summary

A company is looking for a Network Support Specialist who will provide advanced technical support for customer connectivity issues.

Key Responsibilities

• Deliver advanced troubleshooting support for internet, voice, and equipment issues
• Work on escalated tickets from Tier 1 agents and resolve service-affecting problems
• Collaborate with other teams during network events to assist with customer communication and issue resolution

Qualifications & Requirements

• High school diploma or GED required; associate degree in a technical field preferred
• Previous experience supporting internet, VoIP, or networked systems is a plus
• Strong understanding of networking concepts (IP, DNS, DHCP, Wi-Fi, modem/router setup)
• Familiarity with Windows OS, Microsoft Office, and ticketing systems
• Flexible availability to work evenings, weekends, holidays, and overtime as needed