Technical Support Analyst

Job Summary

A company is looking for a Technical Customer Support Analyst.

Key Responsibilities:

• Provide exceptional technical support and customer service to clients
• Document customer interactions and resolutions accurately
• Assist customers with product installation and navigation

Required Qualifications:

• 1 year of customer service experience in a technical contact center environment; 2 years preferred
• Preferred 2- or 4-year degree
• Ability to multi-task and handle various customer inquiries
• Professional attitude and positive demeanor at all times
• Familiarity with CRM, Excel, Word, Outlook, and basic network concepts preferred