Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support dealership and franchise accounts.

Key Responsibilities

• Proactively manage a portfolio of dealership and franchise accounts
• Conduct strategic account reviews and maintain ongoing client communication
• Promote new features and manage adoption campaigns to increase ROI

Required Qualifications

• 3-5 years of B2B customer service or customer success experience
• Experience working with dealerships
• Strong technical aptitude and ability to learn new platforms
• High degree of emotional intelligence and organizational skills
• Experience working with cross-functional teams