Louisiana Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to manage a remote team supporting Medicaid applications.

Key Responsibilities

• Supervise call center staff to ensure quality standards and adherence to procedures
• Interview and recommend hiring and promotion of contact center staff
• Evaluate employee performance and recommend personnel actions in collaboration with Human Resources

Required Qualifications

• Bachelor's degree in a related field
• 3-5 years of relevant professional experience
• 6 months of Call Center Supervisor experience with a remote team
• Medicaid or health plan experience preferred
• Microsoft application experience required