North Dakota Eligibility Worker

Job Summary

A company is looking for an Eligibility Worker (Call Center).

Key Responsibilities

• Provide exceptional customer service and support for various Economic Assistance programs
• Assess client needs and provide information and referrals to community resources
• Determine eligibility and authorize benefits while maintaining knowledge of relevant policies and procedures

Required Qualifications, Training, and Education

• One year of work experience in determining eligibility for human services economic assistance programs or completion of a two-year associate degree program
• Completion of a one-year eligibility worker certificate program or 90 semester hours of a bachelor's degree program
• High school diploma or GED with three years of relevant work experience in claims processing or related fields
• Three years of any combination of education and experience related to the position
• Successful completion of an FBI criminal history record check and fingerprinting