Customer Success Enablement Manager

Job Summary

A company is looking for a Customer Success Enablement Manager to build and manage enablement programs for the Customer Success team.

Key Responsibilities

• Design and manage onboarding programs for new Customer Success Managers (CSMs)
• Build and deliver ongoing enablement for the Customer Success team
• Partner with Customer Success leadership to identify training needs and success metrics

Required Qualifications

• Experience as a Customer Success Manager at a B2B SaaS company with enablement ownership
• Proven ability to build programs from scratch in fast-paced environments
• Comfort with ambiguity and a figure-it-out mindset
• Passion for helping Customer Success teams scale and improve performance