Client Services FNOL Associate

Job Summary

A company is looking for a Client Services FNOL Associate (Remote).

Key Responsibilities

• Manage incoming calls and complete new loss reports by gathering detailed information and educating customers
• Handle customer complaints, provide solutions, and ensure resolution follow-up
• Process system transactions, provide policy services, and maintain claims licenses as required

Required Qualifications, Training, and Education

• High school diploma or equivalent required
• Preferred experience: 1 year in the insurance industry and 2 years as a customer service representative
• Bilingual skills are a plus
• Proficiency in Word, Excel, PowerPoint, Outlook, and internet usage
• Strong customer service orientation and ability to multitask in a fast-paced environment