Bilingual Support Specialist

Job Summary

A company is looking for a Support Specialist Bilingual English Mandarin or Cantonese.

Key Responsibilities

• Assist care/case managers with non-clinical activities such as creating cases and events
• Handle telephonic outreach to members, providers, and community-based organizations
• Document member information and manage a large caseload while communicating member issues effectively

Required Qualifications

• Fluency in Cantonese or Mandarin
• Experience in handling calls related to benefit questions, authorizations, and referrals
• Ability to document information in compliance with internal procedures
• Experience managing a caseload effectively
• Ability to escalate calls as necessary