Bilingual Customer Care Associate

Job Summary

A company is looking for an Associate Customer Care Professional, Life Insurance, Bilingual, Remote.

Key Responsibilities

• Provide personalized call experiences and problem resolution without relying on scripts
• Build rapport with diverse callers to assess situations and present solutions
• Focus on quality and first-call resolution while minimizing processing time

Required Qualifications

• High school diploma or equivalent experience; post-secondary education preferred
• Fluency in both English and Spanish is required
• Preferred experience in financial services or insurance
• Ability to navigate complex customer interactions from support to resolution
• Must have a secure, distraction-free remote work environment with reliable internet