Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist to provide technical support for users of a training system.

Key Responsibilities

• Provide first-level technical support and troubleshoot basic technical issues
• Document support requests and escalate complex problems as needed
• Maintain excellent customer service and adhere to federal support protocols

Required Qualifications

• Associate's degree or equivalent with 3+ years of federal help desk and technical support experience
• CompTIA A+ or equivalent certification and experience with federal IT service management tools
• Knowledge of federal user support procedures and ticket management
• Experience with federal security protocols and government access management
• Eligibility for security clearance and understanding of federal privacy requirements