Member Services Representative

Job Summary

A company is looking for a Member Services Representative specializing in Reference Based Pricing (RBP).

Key Responsibilities

• Provide customer service to clients by managing incoming calls from members and healthcare providers
• Assist members in understanding their RBP plans and resolve barriers to care
• Navigate multiple databases for member research and maintain thorough knowledge of systems

Required Qualifications

• High school diploma or equivalent required
• At least one year of customer service experience in a call center environment; previous RBP experience preferred
• Strong personal computer usage and Internet proficiency skills
• Flexible with scheduling as business needs dictate
• Ability to learn and navigate new software quickly