Customer Advocate

Job Summary

A company is looking for a Customer Advocate responsible for addressing inquiries from members, providers, and other stakeholders.

Key Responsibilities

• Respond to inquiries from members, providers, and other stakeholders through various communication channels
• Research and resolve membership issues using the membership database and billing history
• Maintain confidentiality and professionalism while documenting inquiries in a computerized tracking system

Required Qualifications

• High school diploma or GED
• 2 years of customer service, member services, or claims processing experience, or a combination of education and experience
• Advanced keyboarding knowledge
• Intermediate knowledge of Microsoft Office