Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager who is highly motivated and focused on business growth opportunities.

Key Responsibilities

• Answering live phone calls via a 24/7 support line
• Real-time troubleshooting of customer-reported issues
• Remote monitoring and analysis of multifamily and commercial heating systems

Required Qualifications

• 1-2 years of direct customer management experience in a service job, customer support, account management, or sales role
• Ability to build long-term relationships with a range of customers
• Experience in diagnosing and troubleshooting problems efficiently
• Adaptability to quickly changing situations
• Passion for real estate and/or energy efficiency