Technical Customer Success Manager

Job Summary

A company is looking for a Technical B2B Customer Success Manager.

Key Responsibilities

• Onboarding new enterprise customers and strategic accounts
• Maintaining regular communication with customers to help them succeed
• Identifying growth opportunities and negotiating renewals and expansions

Required Qualifications

• At least 3 years of experience in customer success for B2B technology
• Consultative approach to problem-solving with qualitative research skills
• Ability to quickly grasp and explain technical concepts
• Ability to work Eastern Time zone hours
• Strong understanding of software and technology business models