Customer Support Representative

Job Summary

A company is looking for a CPC Processor Customer Support.

Key Responsibilities

• Answer and conduct business on the telephone while maintaining excellent customer service
• Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence
• Document all calls, inquiries, and resolutions in detail in appropriate software systems

Required Qualifications and Education

• High school diploma or equivalent from an accredited institution
• Experience with multi-line phone systems and computer proficiency, particularly in MS-Office
• Experience in data entry, medical records, healthcare, or insurance claims processing is beneficial
• Ability to stay organized while working quickly, with strong attention to detail
• Must pass a 90-day ROI Certification course with a score of 85% or higher