Customer Care Specialist - Indiana

Job Summary

A company is looking for a Customer Care Specialist I who must reside in Indiana.

Key Responsibilities

• Assist members or providers with routine service inquiries, including claims processing and eligibility inquiries
• Ensure compliance with HIPAA and State regulations while maintaining accurate documentation of communications
• Build relationships with members or providers by providing quality customer service and resolving issues in a timely manner

Required Qualifications

• High School Diploma or equivalent is required
• Two (2) years of customer service experience is preferred
• Customer service experience in a call center is preferred
• Proficiency in a Windows environment
• Ability to work independently and in a team environment