Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer.

Key Responsibilities

• Become a product expert in AppOps and the product suite
• Help customers resolve technical issues via support tickets, email, or chat
• Collaborate with Engineering and Product teams to investigate bugs and improve the user experience

Required Qualifications

• Familiarity with Salesforce is a must (certifications like Admin, App Builder, CPQ are a big plus)
• Curiosity, proactiveness, and a passion for learning
• Comfortable working independently in a fast-paced, startup-like environment
• Bonus: Trailhead Superbadges or previous support experience in SaaS