Technical Support Representative

Job Summary

A company is looking for a Representative, Technical Support I.

Key Responsibilities

• Provide technical support for VoIP, Internet, Web Hosting, Email, and Ethernet services through inbound calls and emails
• Update and maintain accurate customer account records in the CRM system while processing account changes
• Escalate complex issues to higher-tier support teams and communicate with internal departments regarding service-impacting issues

Required Qualifications

• High school diploma or equivalent required
• 1-2 years of related technical support or call center experience preferred
• Strong computer skills and basic understanding of IP address schemes and network fundamentals
• Ability to work evenings, weekends, and holidays as required
• Bilingual skills are a plus