Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities

• Provide information and support to members regarding health care decisions and access to care
• Handle customer inquiries and issues, documenting and routing them to appropriate teams for resolution
• Maintain high standards of customer satisfaction through timely and professional responses

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of experience in Customer Service
• Ability to work flexible 8-hour shifts during normal business hours, including occasional overtime