Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Answer inbound customer support calls and provide product troubleshooting and support
• Respond to incoming customer support inquiries via email, phone, and support ticketing system
• Educate customers on how to use the company's products and document issues reported by customers

Required Qualifications

• Bachelor's degree
• 2+ years of experience in a customer support role
• Must maintain a high level of professionalism, integrity, and ethics
• Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
• Ability to react positively to difficult situations