Bilingual Customer Service Representative - Russian

Job Summary

A company is looking for a Bilingual Customer Service Representative - Russian.

Key Responsibilities

• Answer incoming calls and respond to inquiries from consumers regarding healthcare coverage
• Process applications, life event changes, and facilitate requests for materials
• Document inquiries and maintain knowledge of programs and systems while meeting performance metrics

Required Qualifications

• High school diploma or GED required with 6+ months of relevant experience
• Proficiency in English and Russian, both spoken and written
• Strong data entry and telephone skills
• Previous customer service experience preferred
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously