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Support Delivery Manager

8/5/2025

Remote

Job Summary

A company is looking for a Support Delivery Manager, Remote.

Key Responsibilities
  • Develop partnerships with stakeholders and manage premium accounts using product knowledge
  • Create strategic Service Improvement Plans to enhance processes and operational efficiency
  • Monitor performance metrics, identify risks, and coordinate customer escalations across multiple teams
Required Qualifications
  • 8 years of relevant experience in Computer Science, Engineering, or related fields
  • Experience in account management or customer success in a technical environment
  • Experience analyzing data for continuous process improvements
  • Basic understanding of networking, cloud security, and internet protocols (DNS, HTTP, TCP/IP)
  • Familiarity with security technology and compliance concepts

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