Job Summary
A company is looking for a Support Delivery Manager, Remote.
Key Responsibilities
- Develop partnerships with stakeholders and manage premium accounts using product knowledge
- Create strategic Service Improvement Plans to enhance processes and operational efficiency
- Monitor performance metrics, identify risks, and coordinate customer escalations across multiple teams
Required Qualifications
- 8 years of relevant experience in Computer Science, Engineering, or related fields
- Experience in account management or customer success in a technical environment
- Experience analyzing data for continuous process improvements
- Basic understanding of networking, cloud security, and internet protocols (DNS, HTTP, TCP/IP)
- Familiarity with security technology and compliance concepts
Comments