Customer Success Lead

Job Summary

A company is looking for a Customer Success Lead to manage complex customer tasks and provide strategic guidance.

Key Responsibilities

• Lead and manage complex onboarding projects for elite customers
• Resolve challenging customer issues and strategize customer retention initiatives
• Design and lead training programs for customers and internal teams

Required Qualifications

• Minimum 3 years of experience in a related role
• Expert technical proficiency and deep product/service knowledge
• Mastery of CRM systems and strategic management
• Experience in leading customer advocacy and enhancing customer experience
• Ability to collaborate with executive leadership