Customer Success Manager

Job Summary

A company is looking for a Customer Success Executive to enhance customer satisfaction and drive revenue growth.

Key Responsibilities

• Manage client relationships, focusing on adoption, retention, and satisfaction
• Develop product expertise to identify upselling and cross-selling opportunities
• Analyze customer data to identify trends and collaborate with internal teams to improve offerings

Required Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years of experience as a Customer Success Manager
• Experience in the SaaS industry preferred
• Familiarity with the tax and accounting industry is a plus
• Passion for technology and comfort with web-based applications