Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative for the US market, bilingual in English and Spanish.

Key Responsibilities

• Provide assistance and respond to inquiries from US-based business customers via phone and email
• Resolve customer issues on the first contact and maintain accurate records of interactions through CRM
• Report issues to the technical support team and continuously improve understanding of the app

Required Qualifications

• Availability to work Monday-Friday in the CT timezone (8:30am to 5pm)
• Fluency in English and Spanish
• At least 2+ years of customer service and/or technical support experience, preferably in technology/SaaS
• Strong knowledge of Windows, iOS, Android, web browsers, and GSuite
• Ability to adapt quickly and handle challenging situations effectively