Support Process Manager

Job Summary

A company is looking for a Support Process Manager.

Key Responsibilities

• Design, implement, test, and document customer support processes for internal workflows and external engagements
• Continuously maintain and optimize support processes, including CRM workflows and communication channels
• Facilitate process improvement meetings and collaborate with cross-functional teams to drive enhancements

Required Qualifications

• 10+ years of overall experience in technical support
• 5+ years of experience in process design/modeling
• Bachelor's Degree, preferably in a technical discipline
• Experience with CRM systems and support centers
• Familiarity with Business Process Modeling tools and methodologies