Care Management Support Coordinator

Job Summary

A company is looking for a Care Management Support Coordinator II.

Key Responsibilities

• Perform outreach to members and provide support with care plan next steps and resources
• Serve as front-line support for member and provider inquiries and assist with onboarding and administrative duties
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required Qualifications

• High School diploma or GED
• 1 - 2 years of related experience
• Experience in Call Center Customer Service
• Knowledge of health plan activities and resources
• Familiarity with Social Determinants of Health (SDOH) needs