Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist who delivers exceptional customer experience.

Key Responsibilities

• Assist customers with inquiries aiming for one-call resolution
• Manage a high volume of customer interactions through various communication channels
• Document all interactions and provide feedback for departmental improvements

Required Qualifications

• 1+ years of experience in customer support
• Experience with consumer lending or financial products is desired
• Ability to multi-task and de-escalate situations across multiple communication channels
• High school diploma or GED required; college degree desired
• Intermediate-level skills in Excel/Google Sheets are preferred