Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to provide technical support and enhance client satisfaction.

Key Responsibilities:

• Master the company's software products and stay updated on new features
• Deliver first-level technical support through various channels, ensuring clear communication
• Troubleshoot client issues and collaborate with teams for resolution and feedback management

Required Qualifications:

• Proven experience in customer service with a commitment to positive client experiences
• Familiarity with software concepts and ability to learn quickly
• Experience using support tools, such as Zendesk, for ticket management
• Prior experience working with local governments or similar organizations is preferred
• Ability to manage multiple tasks effectively in a fast-paced environment