Remote Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to manage and oversee the performance of customer service representatives in a remote setting.

Key Responsibilities

• Monitor and manage the performance, activity, and quality of assigned EBO Representatives
• Coach and train team personnel, ensuring compliance with policies and protocols
• Handle escalated patient and client issues, including conducting performance appraisals

Required Qualifications

• 2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service role
• Knowledge of medical terminology, patient billing, and healthcare insurance
• Experience in performance management, staffing, and coaching/training
• Proficiency in personal computing, including MS Office applications
• Ability to work in a fast-paced, deadline-oriented environment