Job Summary
A company is looking for a Senior Customer Experience Specialist.
Key Responsibilities
- Resolve complex customer issues related to pharmacy quality and medication adherence
- Provide advanced technical support for the EQUIPP platform and integrated pharmacy tools
- Collaborate with pharmacies, health plans, and providers to enhance quality performance and implement value-based care
Required Qualifications
- Bachelor's degree
- 5+ years of experience in customer support, preferably in healthcare or pharmacy
- Experience with pharmacy operations or quality improvement programs preferred
- Proficient in CRM and ticketing systems (e.g., Salesforce, Zendesk)
- Strong knowledge of healthcare quality measures and value-based care
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