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Senior Customer Experience Specialist

8/2/2025

No location specified

Job Summary

A company is looking for a Senior Customer Experience Specialist.

Key Responsibilities
  • Resolve complex customer issues related to pharmacy quality and medication adherence
  • Provide advanced technical support for the EQUIPP platform and integrated pharmacy tools
  • Collaborate with pharmacies, health plans, and providers to enhance quality performance and implement value-based care
Required Qualifications
  • Bachelor's degree
  • 5+ years of experience in customer support, preferably in healthcare or pharmacy
  • Experience with pharmacy operations or quality improvement programs preferred
  • Proficient in CRM and ticketing systems (e.g., Salesforce, Zendesk)
  • Strong knowledge of healthcare quality measures and value-based care

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