Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate to provide support to clients, members, and providers in a remote setting.

Key Responsibilities

• Handle incoming interactions from members, providers, and vendors within defined service protocols
• Resolve issues related to eligibility, benefits, and claims for members and providers
• Educate and counsel members and providers on various healthcare-related information

Required Qualifications

• Minimum of 2 years of call center experience
• Experience with medical terminology and/or insurance
• High school diploma; college education is a plus
• Experience in a fast-paced, high call volume environment
• Minimum of 3 years of customer service experience required